Terms of service

Terms of Service

Welcome to Skrubsy. These Terms of Service govern your access to and use of skrubsy.in, including purchases made through our website.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Skrubsy

Skrubsy operates an online store offering household cleaning products and related products.

Website: skrubsy.in
Email: skrubsyonline@gmail.com
Instagram: @skrubsyonline

2. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate and complete.
You will use the website only for lawful purposes.

If you are placing an order on behalf of another person, you confirm that you have their authorization to provide their information and place the order.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate.

However:

Actual product colour may vary depending on your device or screen settings.
Minor variations in appearance, packaging, or specifications may occur.
Product images may include visual representations for illustrative purposes.
We reserve the right to correct errors or update product information when necessary.

Such variations do not automatically constitute a product defect.

4. Pricing

All product prices displayed on our website are stated in Indian Rupees (INR), unless otherwise specified.

We reserve the right to change product prices, discounts, offers, or promotions at any time.

Price changes will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected product.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or another available communication channel.

An order is not necessarily accepted merely because you receive an automated order acknowledgement.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incomplete or incorrect customer information
Delivery restrictions
Duplicate or unusually large orders
Technical errors
Circumstances beyond our reasonable control

If we cancel a prepaid order, any applicable refund will be processed to the original payment method or through another appropriate method.

6. Cash on Delivery

Where Cash on Delivery (COD) is offered, customers are responsible for providing accurate delivery information and being available to receive the order.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD purchases.

We may also require additional verification for COD orders where reasonably necessary to prevent fraud or unsuccessful deliveries.

7. Payment

For prepaid orders, payment must be successfully completed through the payment method available at checkout.

Payments may be processed by third-party payment service providers.

Skrubsy does not generally store complete debit-card, credit-card, banking, or UPI credentials.

You agree to provide accurate payment and billing information where required.

8. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe displayed on our website.

Delivery times are estimates and may be affected by:

Courier delays
Weather conditions
Public holidays
Regional restrictions
Incorrect or incomplete addresses
Customer unavailability
Operational or logistical issues
Events beyond our reasonable control

Once an order has been handed over to the applicable delivery partner, delivery is subject to the courier's operational processes.

Customers are responsible for providing an accurate shipping address and reachable contact information.

9. Returns, Refunds and Replacements

Our Return & Refund Policy explains the conditions and procedures applicable to returns, replacements, and refunds.

By purchasing from Skrubsy, you agree to follow the applicable return and refund procedure.

For damaged, defective, incorrect, or incomplete products, customers should contact us within the timeframe specified in our Return & Refund Policy.

Return & Refund Policy: Please refer to the Return & Refund Policy available on our website.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable Indian law.

10. Cancellation

You may request cancellation of an order by contacting us as soon as possible after placing the order.

We will make reasonable efforts to cancel an order before it is shipped.

Once an order has been dispatched, cancellation may no longer be possible and the applicable Return & Refund Policy will apply.

11. Prohibited Use

You agree not to use our website to:

Violate any applicable law or regulation
Commit fraud or facilitate fraudulent transactions
Provide false or misleading information
Attempt unauthorized access to our website or systems
Interfere with website security or functionality
Introduce malicious code, viruses, or other harmful material
Scrape, copy, reproduce, or commercially exploit website content without authorization
Abuse promotional offers or discount codes
Place orders using unauthorized payment methods

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

12. Intellectual Property

All content appearing on Skrubsy, including where applicable:

Logos
Brand names
Product descriptions
Website design
Graphics
Images
Videos
Text
Product photography
Marketing materials

is owned by Skrubsy or used with appropriate permission or authorization.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

13. User Reviews and Content

If you submit a review, photograph, testimonial, comment, or other content to Skrubsy, you confirm that:

The content is accurate to the best of your knowledge.
You have the right to submit the content.
The content does not violate another person's rights.
The content does not contain unlawful, defamatory, abusive, or fraudulent material.

By submitting content, you grant Skrubsy a non-exclusive right to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

14. Third-Party Services

Our website may use third-party services including payment gateways, shipping providers, analytics services, advertising platforms, website applications, and other technology providers.

Your use of those services may also be subject to the third party's own terms and policies.

Skrubsy is not responsible for the independent actions, policies, or availability of third-party services.

15. Website Availability

We attempt to keep our website available and functioning properly, but we do not guarantee that the website will always be:

Available without interruption
Free from technical errors
Free from viruses or harmful components
Compatible with every device or browser

We may temporarily suspend or modify the website for maintenance, upgrades, security, or other operational reasons.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Skrubsy will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms limits statutory consumer rights available under applicable Indian law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising from your:

Violation of these Terms
Misuse of our website
Fraudulent or unlawful activity
Violation of another person's rights

This clause does not apply to the extent that the relevant loss was caused by Skrubsy's own unlawful conduct or negligence where such liability cannot legally be excluded.

18. Force Majeure

Skrubsy will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including natural disasters, extreme weather, government actions, transportation disruptions, strikes, technical failures, internet disruptions, pandemics, or other extraordinary events.

19. Changes to These Terms

We may update these Terms of Service from time to time.

Updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

20. Governing Law

These Terms are governed by the laws of India.

Any dispute arising in connection with these Terms or your use of the website will be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable consumer protection laws.