Shipping Policy

At Skrubsy, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through skrubsy.in.

1. Shipping Availability

We currently ship orders to most serviceable locations across India.

Delivery availability may depend on the serviceability of your PIN code and the courier services available in your area.

At checkout, please provide a complete and accurate delivery address, including:

• Full name
• House/flat number
• Street/locality
• City
• State
• PIN code
• Valid mobile number

Incorrect or incomplete information may result in delivery delays or an unsuccessful delivery attempt.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order placement.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, sales, festivals, or other promotional events, processing may take slightly longer.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

5–8 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our control.

Remote or difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Skrubsy may offer free shipping promotions or other shipping-related offers.

Any applicable shipping charges will be clearly communicated before payment.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the courier.

6. Delivery Attempts

The courier partner may make multiple delivery attempts before returning an unsuccessful shipment to the sender.

Please ensure that:

• Your phone number is reachable.
• Someone is available to receive the package.
• The delivery address is accurate.
• You respond to courier calls or delivery notifications where necessary.

If delivery is unsuccessful because the customer is unavailable, refuses the package, or provides an incorrect address, additional delivery arrangements may be subject to applicable charges or conditions.

7. Delayed Deliveries

Although we aim to meet the estimated delivery timelines, delays can occur because of:

• Courier or logistics delays
• Heavy order volumes
• Weather conditions
• Public holidays
• Festivals and peak shopping periods
• Transportation disruptions
• Incorrect or incomplete addresses
• Remote-area delivery limitations
• Government restrictions
• Events beyond our reasonable control

If your order appears significantly delayed, please contact us and we will make reasonable efforts to assist you.

8. Damaged Packages

If your package appears visibly damaged when delivered, we recommend taking photographs or recording a short video of the package before opening it, where possible.

If the product inside is damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery at:

Email: skrubsyonline@gmail.com

Please provide:

• Order number
• Photographs of the package
• Photographs of the product
• A short video showing the issue, if applicable

Our team will review the issue and provide the appropriate next steps.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

We may request photographs, videos, packaging information, or other details to verify the issue.

If the issue is confirmed, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Undelivered or Returned Orders

An order may be returned to us by the courier if:

• The address is incorrect or incomplete.
• The recipient is repeatedly unavailable.
• The recipient refuses delivery.
• The PIN code is not serviceable.
• Delivery attempts are unsuccessful.
• Other courier-related circumstances prevent delivery.

For prepaid orders, any applicable refund will be handled according to our Return & Refund Policy.

For COD orders returned because of unsuccessful delivery, we may contact you to arrange another delivery attempt or determine the appropriate resolution.

11. Cash on Delivery

Where COD is available, the applicable amount must be paid to the delivery partner at the time of delivery.

Please ensure that the person receiving the package is aware of the order and has the required payment available.

Repeated refusal or failure to accept COD orders may result in COD being restricted for future purchases.

12. Address Changes

If you need to change your shipping address, contact us as soon as possible after placing your order.

We will make reasonable efforts to update the address before dispatch.

Once an order has been shipped, we may not be able to change the delivery address. Any address change requested after dispatch may depend on the courier's capabilities.

13. Shipping Partners

Skrubsy may use third-party courier, logistics, and fulfilment providers to deliver orders.

The available courier may vary depending on the destination, product, serviceability, and operational considerations.

Once an order is handed over to the courier, certain aspects of delivery are managed by the courier provider.

14. Contact Us

For questions regarding shipping or delivery, please contact:

Skrubsy
Website: skrubsy.in
Email: skrubsyonline@gmail.com
Instagram: @skrubsyonline

We will make reasonable efforts to assist you with shipping-related concerns.