Privacy Policy

At Skrubsy, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase from skrubsy.in.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Mobile/phone number
• Order and transaction details
• Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment providers. Skrubsy generally does not directly store your complete debit card, credit card, UPI, or banking credentials.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Website interactions
• Referring website
• Approximate location derived from technical information
• Date and time of website activity

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Deliver products to you
• Confirm and communicate about your orders
• Process payments and refunds
• Provide customer support
• Handle returns, replacements, and complaints
• Prevent fraud, abuse, and unauthorized transactions
• Improve our products, website, and customer experience
• Send important service-related communications
• Send promotional communications where permitted and where you have provided appropriate consent
• Comply with applicable laws and legal obligations

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and understand how visitors use our website.

Cookies may help us:

• Keep items in your shopping cart
• Remember certain preferences
• Understand website traffic and usage
• Improve website performance
• Measure advertising and marketing effectiveness

You can manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

4. Advertising and Analytics

We may use third-party analytics and advertising services to understand website activity and measure the performance of our marketing campaigns.

These services may use cookies, pixels, tags, or similar technologies to collect information about website visits and interactions.

This may include services such as:

• Meta/Facebook advertising and analytics
• Google advertising and analytics
• Shopify analytics and related services
• Other marketing or analytics providers we may use from time to time

These third parties process information according to their respective privacy policies.

5. Sharing Your Information

We do not sell your personal information as a standalone product.

We may share information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and logistics partners
• Order fulfilment providers
• Shopify and website service providers
• Customer-support providers
• Analytics and advertising providers
• Fraud-prevention and security providers
• Professional advisers and legal authorities where required

These parties may only receive information necessary to provide their services or comply with applicable legal requirements.

6. Shipping and Delivery

To fulfil an order, we may provide relevant customer information such as your:

• Name
• Phone number
• Shipping address
• Order details

to our logistics, courier, fulfilment, or delivery partners.

This information is used to deliver your order and communicate regarding delivery.

7. Communications

We may contact you regarding:

• Order confirmation
• Order processing
• Shipping and delivery
• Payment issues
• Returns and refunds
• Customer support
• Important changes to our services or policies

Where permitted by applicable law, we may also send promotional communications.

You can request to stop receiving promotional communications by contacting us or using the unsubscribe option provided in applicable marketing messages.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal, tax, accounting, and regulatory obligations

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

Skrubsy is not responsible for the privacy practices of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing personal information.

11. Children's Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of information where legally permitted
• Withdrawing consent where processing is based on consent
• Requesting information about how your data is processed
• Raising a privacy-related complaint

To exercise an applicable privacy right, contact us using the details below.

We may need to verify your identity before processing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.

The updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

Skrubsy
Website: skrubsy.in
Email: skrubsyonline@gmail.com
Instagram: @skrubsyonline

We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.