Refund policy

Return & Refund Policy

Last Updated: August 19, 2026

At Skrubsy, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

We accept return or replacement requests in the following situations:

You received a damaged product.
You received a defective or non-functional product.
You received a wrong product.
Your order is missing an item or part.
The product received is materially different from what was displayed on our website.

Return or replacement requests must be submitted within 7 days of delivery.

Products must be returned in their original condition, preferably with the original packaging, accessories, and included items.

2. Products That Are Not Eligible for Return

Returns may not be accepted when:

The return request is made after 7 days from delivery.
The product has been used improperly, damaged through misuse, or modified.
The product is returned without the components supplied with the original order.
Damage has occurred due to normal wear and tear.
The issue is caused by improper installation, handling, or use contrary to the product instructions.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. How to Request a Return or Replacement

To request a return or replacement, contact us at:

Email: skrubsyonline@gmail.com
Instagram: @skrubsyonline
Website: skrubsy.in

Please include:

Your order number
Your name and contact number
A description of the issue
Clear photographs of the product
A short video showing the defect, if applicable

For damaged or defective products, photographs and/or videos may be required to help us verify the issue.

Once we receive your request, our team will review it and respond with the next steps.

4. Replacement

If your return request is approved because the product is defective, damaged, incorrect, or incomplete, we may provide a replacement at no additional product cost, subject to product availability.

If the same product is unavailable, we may offer an appropriate alternative or refund, as applicable.

5. Refunds

If your refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a return is required.

Refunds for prepaid orders will generally be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

For Cash on Delivery (COD) orders, where applicable, we may request valid bank account or UPI details to process an approved refund.

6. Return Shipping

If the return is due to a product being damaged, defective, incorrect, or incomplete, Skrubsy will arrange or reimburse the applicable return shipping, subject to verification and approval.

If a return is requested for reasons other than a product defect, damage, incorrect item, or other issue covered by this policy, the request may not be eligible for return or refund.

7. Order Cancellation

Orders may be cancelled by contacting us as soon as possible after placing the order.

If your order has not yet been shipped, we will make reasonable efforts to cancel it.

Once an order has been shipped or delivered, our normal return policy will apply.

8. Delivery Issues

If your package arrives visibly damaged, please take photographs or a video of the package before opening it, where possible.

If you receive an incorrect, damaged, or incomplete order, contact us within 7 days of delivery so that we can investigate and assist you.

9. Refunds for Unsuccessful Deliveries

If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery attempts being unsuccessful, or the recipient being unavailable, we may contact you to arrange another delivery attempt.

For COD orders returned to us because of an unsuccessful delivery, any refund or re-shipment will be handled on a case-by-case basis.

10. Processing Time

We aim to respond to return and refund requests within 2–3 business days.

Approved refunds are generally processed within 5–7 business days after approval, although the final credit time may depend on your bank, payment gateway, or financial institution.